TCS

Terms and Conditions

Those conditions are conclued between the company « Baco Records » 18 rue Quintin – 33000 Bordeaux and any customer who want to purchase on our on-line shop « BACO RECORDS ». ci-après  « L’ACHETEUR » .

Customer Service

Please feel free to contact us for any question !
Business hours : 9:00 to 5:00 Monday-Friday (PST)
Email : boutique@bacorecords.fr
Phone : +33 (0)5 56 12 36 17

My Account

Customers are required to create an account during the check out process when purchasing. By creating a personal username and password you will have the following benefits:
•    Store and edit shipping and billing addresses
•    Enjoy a faster, easier checkout
•    Save items in your shopping cart for later visits
•    More personalized shopping experience

Registering/Logging In

To create a new account, an order must be completed. Returning customers can log in at the Log In tab at the top of the page.

Order History

To view your order history, just log in ! To log in, click on the Log In tab at the top of any page. You’ll need your username and password to complete the login process.

Editing Your Profile

You can change your address, phone number, password, etc. To do this you would need to Log In with your username and password. Once you have logged you will be able to change your password, shipping address and billing address.
Returns & Exchanges

Return Guidelines

If you received an item that does not fit properly or you have decided you no longer want the item, we request that you send the item back to our facility within 30 days of receipt. The items must be unworn and unwashed. Upon receiving and inspecting your return, we will issue a refund or shipping an other item.
Please address the return to : BACO RECORDS, 121 cours d’albret – 33000 BORDEAUX
*Shipping cost & shipping sales tax incurred for returns are non refundable and within the customer’s responsibility.

Exchange Policy

Exchanges can be made by shipping the product back to Baco Shop. Please attach a letter with your account info, Order, and contact info. Once we receive product you will receive an email and we will arrange the exchange.
Damaged Goods
Defective and/or damaged merchandise due to shipping must be reported within 30 days of purchase or will no longer be accepted. Please notify by email and send a photo of the damaged goods with a description of what is wrong. We will gladly replace goods.

Pre-Sales

For items that are sold on pre-order status, You will receive your item the day announced on the shop. Please note that all your cart will be delivered a the same date.

Shipping

Shippment in France are made through the french post company or DPD. You can chose wich one you prefer on you account.
Shippment overseas are made wtih french post company.
orders usually take 4-5 business days from shipment date to be delivered. Just because you receive an email saying your item was shipped does not necessarily mean it will be shipped that day; it just means the order was processed for shipment. Your order will be processed and sent to our fulfillment area to be fulfilled as fast as possible. Orders usually take 1-3 business days to be processed and shipped